COVID-19

I am still working hard to make sure all orders are dispatched on time, however in the current circumstances I am only making two trips a week to the post office - on Mondays and Thursdays.

Royal Mail are also working hard to deliver all post, but they are experiencing delays on all their services at present and the delays vary wildly and are inconsistent.

UK - small items are taking between 1-5 days to arrive and some larger items are taking between 7-10 days to arrive, sometimes longer.

EUROPE and REST OF WORLD - unfortunately Royal Mail has been unable to offer any estimated arrival times due to postal serivce delays both here in the UK and within the country of destination. For updates, please check their website.

I sincerely apologise for any delays that occur with the delivery of your order. Sadly, once the item is in the postal system, it is out of my control. However, please feel free to contact me at hello@amyhoodillustration.co.uk with any concerns and I will do whatever I can.

DELIVERY

 

It's just me here running the show folks and as such I unfortunately cannot offer same-day dispatch. Orders are generally dispatched on the next working day, however during busy periods dispatch may take up to 48 hours.

 

If you have a special request though, please get in touch via the contact form below or email me at hello@amyhoodillustration.co.uk and I'll see what I can do!

UK - sent via Royal Mail 1st Class. Delivery within 1-2 working days of dispatch. Total delivery time can be up to 4 days.

 

EU - sent via Royal Mail International Standard Delivery (no tracking number). Delivery within 3-5 working days. Total delivery time can be up to 7 days.

International - sent via Royal Mail International Standard Delivery (no tracking number). Delivery is estimated to take 7-9 working days, but can take up to 14 days to arrive.

Please note that all shipping times are estimates provided by Royal Mail and are not guaranteed. International orders may be subject to delays as a result of postal systems in their country and are somewhat out of my control. 

Shipping costs are calculated at checkout when you select your location from the dropdown menu.

RETURNS

 

Obviously I hope that everyone is happy with their order(!), but if for any reason you're not then please email me at hello@amyhoodillustration.co.uk within 14 days of delivery and I will provide you with my return address.

Please note that return goods need to be securely packaged and the return postage is the responsibility of the customer, unless the item is incorrect/faulty. Royal Mail's recorded delivery service and obtaining proof of postage is recommended.

 

Your refund will be processed upon receipt of the return, providing it is in a saleable condition. Depending on your bank and your payment method, refunds can take 3-7 working days to appear in your account.

For all enquiries regarding delivery and returns, please fill out the contact form below or drop me a line at hello@amyhoodillustration.co.uk

Contact me
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© 2020 Amy Hood Illustration | Freelance Illustrator | United Kingdom | Created with Wix.com